The smart scheduler built for (and with) call centers

AI-powered shift-planning that lets you focus on delivering high performance for your clients. Apollo Scheduler uses call forecasts, SLA terms, and agent preferences to generate optimized schedules in a few clicks.

It’s fast, flexible, and built to handle real-world chaos – not just perfect scenarios.

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Apollo Scheduler > Do more for less

Deliver higher Service Level compliance

Reduce under / over-staffing with better capacity planning

Save 70% of planners time

Make better schedules faster, on demand, at a lower cost

Give Agents fairer schedules

That take agent preferences into account while optimising for business results

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Poor schedules are losing you money

Managing agent schedules is harder than ever: fluctuating call volumes, staffing complexity, agent preferences, legal requirements, unexpected events – and it all changes daily.

Traditional tools are not built to handle this complexity. They can distribute the workload, but not optimise it, leading to costly overstaffing, Service Level risks, and stressed teams.

The issue? Traditional schedule-planners use rules-based approaches: these are good for enforcing simple constraints, but they can’t weigh competing priorities.

And schedules have many competing priorities, from SLA goals and labor costs, to contract requirements and employee availability.

How does Apollo’s AI model work?

Apollo uses Integer Linear Programming (ILP) to optimise for competing objectives, such as peak workload times, labor costs, and employee preferences.

ILP makes it possible to take complex decisions in order to generate an optimal schedule. For instance, the model is trained to simultaneously:

Prioritize cost savings without sacrificing service levels
Incorporate agent preferences without raising costs
Make an exception on an agent preference in order to meet an SLA goal

The fastest way to the best schedules

Optimal Scheduling via ILP: Minimize operational costs while ensuring service levels.

Real-Time Adaptability: Adapt schedules to last-minute changes in staffing or demand.

Employee experience: Balance productivity with satisfaction, through fair distribution of shifts, breaks & workload.

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Compliance & Fairness: Built-in labor law requirements, industry regulations, and organizational policies.

Data-Driven Insights: Get insights on scheduling efficiency, cost implications, and employee utilization.

User-Friendly Interface: Just log in and start scheduling – no IT integration or training required.

Join us as an early partner

We are currently inviting a small group of call centers to try out our Beta.
If you’ve been thinking of switching to a better scheduling tool, but you’re unsure what you will gain from it, this is your chance to find out!