CCW 2026

COMPUTD and Callosseum

February 23th to 26th 2026

COMPUTD and Callosseum unite at CCW 2026 with a clear objective: to present APOLLO, a collaborative project that introduces AI-supported scheduling for call center teams. By demonstrating its functionality, visitors will gain insight into how this solution enhances planning, supports employees, and elevates service quality.

Being at the CCW allows us engage with the individuals who will be using APOLLO. Their inquiries and feedback will inform our next steps and highlight the most important aspects of daily operations.

Innovative AI Solutions for Call Centers

 

At CCW 2026 we present our work with Callosseum and show how AI improves daily call center operations. Our shared solution gives call centers a practical way to handle planning, support agents and raise service quality. Visitors can see how AI fits into real call center situations and how it helps teams work with more focus and clarity.

Through APOLLO we show how AI supported scheduling can bring structure to complex environments. It helps call centers respond faster, improve service levels and give employees the support they need.

Scheduling Improvements with Apollo

 

Apollo Scheduler gives call centers a structured way to plan their workforce by reading call demand, service goals and agent preferences and turning these inputs into a balanced schedule that holds up during the day. With Integer Linear Programming it brings cost, service needs, personal preferences and legal rules together in one process, creating plans that reduce staffing gaps, limit unnecessary hours and give planners steady control in complex situations.

Read more on Apollo

Team members on this event

Pieter Schaap

Managing Partner

Marcell Ignéczi

Managing Partner

Marko Stamenović

AI & Data Science Consultant

Robin Sims

AI & Data Science Consultant

Sena Solak

AI & Data Science Consultant

Rick Giesen

Marketing and Communications Specialist

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